Case Management

Case Management is a vital and necessary component to ensure the success of all those who seek emergency shelter with Shelterhouse. Upon entry, all individuals are linked with one of our case managers who assist the client through the process of connection with community services, achieving added stability and exiting into housing that best suits his or her needs.

Shelterhouse Case Managers are here to advocate for client’s needs, coordinate services with multiple providers, develop goals with the client and support the client through the difficulty associated when facing homelessness. We believe in enhancing and strengthening the unique qualities of each client with an emphasis on encouraging a client’s ability to better participate in the community and social support systems upon housing success.


Shelterhouse uses the NASW Standards for Social Work Case Management model as the basis of its programming within the organization. The case management process involves:

  1. Intake
  2. Psychosocial Assessment
  3. Individual Service Plan
  4. Implementation and Coordination
  5. Housing Placement
  6. Aftercare
  7. Discharge/Termination

Drug and Alcohol Recovery Program


Shelterhouse provides an opportunity for every individual residing in our emergency shelter to complete an alcohol and drug assessment. Shelterhouse provides Intensive Outpatient Treatment, Non Intensive Treatment and Relapse Prevention Services on-site at the David and Rebecca Barron Center for Men. Similar services are available at the Esther Marie Hatton Center for Women.