Case Management

Case management is essential to our Shelter program.

Case management helps residents work toward stable housing and independence.

Each resident is paired with a case manager who:

  • Helps set goals
  • Connects them to resources
  • Provides support toward housing and stability

Success depends on residents actively participating in services and working toward their own goals.

Shelterhouse Case Management services are delivered in accordance with the National Association of Social Workers (NASW) Code of Ethics, ensuring services are delivered with professionalism, integrity, confidentiality, and respect for the dignity and rights of each client.

Shelterhouse uses the NASW Standards for Social Work Case Management model as the basis of its programming within the organization. The case management process involves:

  • 1
    Intake
  • 2
    Psychosocial Assessment
  • 3
    Individual Service Plan
  • 4
    Implementation and Coordination
  • 5
    Housing Placement
  • 6
    Aftercare
  • 7
    Discharge/Termination

Frequently Asked Questions:

Do Case Managers find housing for clients?

Case Managers do not directly find or secure housing for clients. Case Managers guide and support the housing search, but residents must actively participate.

Does Shelterhouse pay for move-in costs and deposits?

Shelterhouse does not pay for move-in costs, security deposits, or fees. Residents are encouraged to save money while staying at the shelter. Case Managers may help identify resources when available.